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Compliance

Shipping Requirements

The purpose of this document is to define the policies and procedural requirements for shipping, delivery, installation, modification, removal, replacement, or upgrade of electronic gaming devices, program storage media and associated equipment within the jurisdiction of the Santa Clara Pueblo as regulated by the Santa Clara Pueblo Gaming Commission.

 

The Commission has authority to regulate and to promulgate and enact Regulations pursuant to delegated authority from the Santa Clara Pueblo Tribal Council and the Santa Clara Pueblo Gaming Code. In addition, the Tribal-State Gaming Compact for the regulation of Class III Gaming between the Pueblo of Santa Clara and the State of New Mexico sets out responsibilities to be carried out by the Santa Clara Pueblo Gaming Commission.

SCPGC Shipping Requirements 

Patron Complaint and Disputes

The Compliance Department of the Santa Clara Pueblo Gaming Commission is responsible for investigating all patron complaints and disputes. A complaint may be seen as a difference of opinion between the casino and a patron, which does not involve any money or item of value, whereas a dispute is defined as a claim for a specific amount of cash or merchandise.

 

Whenever a patron has a complaint against or disputes a win or loss while at a Santa Clara Pueblo casino, they may request the Santa Clara Pueblo Gaming Commission to investigate their claim. Every complaint and dispute is taken very seriously by the Commission, assigned an incident number and given to a Gaming Inspector for investigation.

SCPGC Patron Complaint and Dispute Form

Incident Reporting

The Compliance Department shall have primary responsibility for investigating any incident involving the threat to the integrity of gaming at the gaming operation. The Compliance Department shall have immediate access to all areas of any gaming facility at all times. Each of the staff shall report to the Commission regarding any failure by the gaming enterprise to comply with any of the provisions of this Code and any other applicable laws and regulations.

Testing and Inspection

The Compliance Department annually inspects gaming software, electronic monitoring systems and casino records to ensure that all gaming devices are functioning properly and performing to manufacturer specifications.

 

All gaming device hardware and software designs and electronic game management systems are tested by an independent testing lab before the devices can be shipped to gaming operation. The independent testing lab certifies their compliance with Nevada’s strict regulatory standards and confirms that these devices payout the minimum percentage wins as required by the New Mexico Tribal-State Gaming Compact.

 

The Compliance Department works in conjunction with the independent lab to make sure the gaming devices and electronic accounting and monitoring systems at the gaming operation meet legal and technical standards. The Gaming Inspectors inspect and test every new gaming device before approved for “live play”.

Gaming Device License

  • No person may distribute, operate or place into operation any gaming device unless such person is licensed by the Commission to distribute or operate such gaming devices, and the distribution and/or use of the gaming device is strictly in compliance with the terms of the license and of these regulations, and no gaming device shall be available for use or play unless it has been licensed by the Commission to be operated at a gaming facility under the provisions of these regulations.

  • No person may distribute, operate or place into operation any game unless such person is licensed by the Commission to distribute or operate such games, and the distribution and/or use of the games is strictly in compliance with the terms of the license and of these regulations and no game shall be available for use or play unless it has been licensed by the Commission to be operated at a gaming facility under the provisions of these regulations.

  • Any new gaming device or new game must have be approved according to the regulations or will be prohibited.

Gaming Device License Fees

  • License fees are established by the Commission and may be changed without prior notice at any time, for any gaming device license.  The Commission will determine and publish notice of an approved fee schedule to include license renewal fees.

  • The failure to pay any licensing fee when reasonably requested may result in denial of the gaming device license.  

  • The Commission reserves the right to waive or adjust any gaming device license fee.  The decision of the Commission regarding such requests shall be final and non-appealable.

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